MSN Billing Problems

Here is a horror storry I received from an MSN customer June 12, 2000.

You cannot believe what is happening to me:
I am in Montreal Canada, and I am being billed by MSN for internet
services which I never requested, and
more: it is no longer available in Canada!  Whe I tried to call their
number I got a recording giving me some 800
numbers to call, none of which worked in Canada. On top of that, I am
being billed twice for June. Do you figure
a real human being is doing this? HOW DID THEY GET MY CREDIT CARD NUMBER
IN THE FIRST
PLACE?
So I tried to get customer service online to straigthen the whole thing.
Here is the dialogue:
  Question: I am being billed for by MSN for internet access which is
not even available in Canada where
    I live!
    An MSN Support Professional will be with you in a moment.
    Greer:  Hello Sylviane.  Welcome to MSN Webhelp.  I am Greer.
    Sylviane Mora:  I need help contacting the  billing dept. I am being
billed by MSN since May for
    internet access; I did not request this, and is it is not even
available in Canada
    Greer:  The page that I am sending you may appear in a separate
window. If this happens you will still
    be able to chat with me. There will be a separate window for our
chat, if you minimize the newly
    opened window you should see our chat area again.
    Greer:  [Item sent - MSN -]
    http://memberservices.msn.com/ca/body_help2.asp
    Sylviane Mora:  OK
    Greer:  Sylviane, how can  I assist you further?
    Sylviane Mora:  I am trying to contact the billing dept, but since I
don't know my suppposed user name
    and password, I am denied entry. How can I straighten this mistake
from Montreal Canada?
    Greer:  Sylviane, please contact the number listed on the last line
of the page I had sent.
    Sylviane Mora:  I already tried that, this is only for ATT customers
    Greer:  Please address your issue to Customer Service via the E-mail
member support page I am
    sending now.
    Greer:  [Item sent - MSN - Ask Member Support]
http://memberservices.msn.com/supportandhelp/writemembersupport/emailfeedback.htm
    Sylviane Mora:  I also tried that, but I need a user name and
password to get in
    Greer:  Sylviane, please contact customer service for immediate
assistance at   1-800-771-6071. (toll
    free in the U.S.)  Thank you for your patience. Is there anything
else that I can assist you with today?
    Sylviane Mora:  I am trying to tell you that I am not in the US,
this toll free number does not work here
    in Canada!
    Do you have any other suggestions ?
    Greer:  Sylviane, I apologize but this is the best I could serve you
today.
    Sylviane Mora:  What I am supposed to do now? continue paying for a
service which I am not using,
    and is not available where I live, and I did not request to begin
with? You must ask s supervisor to help
    Please!
    Sylviane Mora:  Hello! there is no other way I can contct MSN about
this problem. Please give me a
    number I can call in Montreal about this, which is not a recording
    Sylviane Mora:  or a fax number
    Sylviane Mora:  in the US
    Greer:  Sylviane, please wait for a moment.
    Sylviane Mora:  OK
    Greer:  Please review the last sentence on the page I am sending
now.
    Greer:  [Item sent]
    http://memberservices.msn.com/us/body_help2.asp
    Sylviane Mora:  OK I will try that but I would prefer a fax number
where I could send my story directly
    to the billing dept of MSN
    Greer:  Sylviane, I apologize for the inconvenience. This is the
best I can assist you today.
    [Sylviane Mora - user has disconnected]
    Greer:  Sylviane, for your convenience and future reference, you
will receive a detailed transcript of our
    chat session, including all the links, today via e-mail.  Our chat
session will now be closed.  Please fill
    out the on-line survey to rate my performance.  Thank you for using
MSN Webhelp.
    [Greer - user has closed this session]
    ==========
    Greer | Microsoft Network | memberservices.msn.com
    chan.804483.vpcx-4684343

I cannot believe that I am unable to get a  real phone number ou fax
number for accounts or billing department.
Please post this; I will let you know if it is resolved. Otherwise I can
do is refuse to pay my credit card billings