RESUME James N. Thames 6500 Skycrest Dr. Austin, TX 78745 Email: Jimbo9@aol.com WWW Page: http://users.aol.com/jimbo9 Phone: (512) 326-5297 Pager: (512) 450-2194 SYNOPSIS: Creative, responsible, effective Vietnam War Vet with experience in Local Area Networks, Telecommunications Operations and Database Administration, with an affinity for hardware, software and people seeking position in System Administration or Technical Support. Technical * Trained in Novell Ethernet at Infotech * Experience in Novell 3.11 LAN Administration * Electronic Assembly * Troubleshooting/Debugging * Computer Programming (Assembly, BASIC, Cobol, RPG, Unix) * Cable installation * CPR trained in the Navy * Internet Web Page Design Personal * Team player - TQM/Covey trained * Diplomatic - able to negotiate effectively * Friendly - easy to work with * Artistic - graphic art abilities * Customer Service oriented * Creative Writer Organizational * Navy-qualified Instructor (2 years experience) * Personnel Management and Supervision (10+ years) * Office Management (10+ years) * Data Processing and Database design (7 years) * Word Processing (Typing at 55 w.p.m.) SUMMARY OF EXPERIENCE: 1995-1996 Texas Department of Commerce - LAN Administrator - Performed professional and technical work assisting in the development, implementation, maintenance and monitoring of a Local Area Network (LAN). Performed network installation, testing and monitoring of hardware, software and related components. Performed troubleshooting and protocol analysis, minimized downtime, set security parameters, performed new user workstation and log-in set- ups and removals. Supported and maintained internal routers, concentrators and bridges. Prepared written and oral reports to management on progress regarding work assignments. Ran Job Training Partnership Act (JTPA) Follow-up Sampling programs on the weekends and prepared batch files for downloading to statewide field office. Responded to help desk calls and provided technical assistance to MIS staff in-house and in the field. Obtained Internet Web Page editing software for use on the Division Web page and provided extensive technical to the Network Operations Supervisor. Initially drafted the Workforce Development Division Description for the Texas Department of Commerce Web site. 1994-1995 Texas Department of Commerce - Database Administrator - Performed administration, maintenance and troubleshooting of several distributed databases accessed by multiple applications (Statewide JTPA Central Site Data Base). Consulted and coordinated with programmer and field customer support sections (MIS) on issues pertaining to daily operations of the Central Site system. Made technical recommendations and consulted on policies and standards relating to design of databases, data access requirements and security and recovery procedures for the Central Site data base. Administered and performed trouble shooting on remote telecommunications access to the Central Site. Administered (SYSOP) the JTPA Bulletin Board System, provided technical assistance to customer support and other division staff. Continually monitored data transfers from the field, processing of batched data files, and made adjustments to assure a steady flow of data processing. Ran JTPA Follow-up Sampling programs on the weekends and prepared batch files for downloading to statewide field offices. 1990-1994 Texas Department of Commerce - JTPA Compliance Monitor - 50% travel in visits to field offices statewide to assess operation effectiveness of JTPA programs by examination of administrative systems, contracts, interviews of staff, students in training and subcontractors. Provided on-site technical assistance in data base and computer files management. Wrote reports, researched and shared information in the JTPA Professional community. Represented Monitoring Section in matters of computer operations, procurement, training. Designed and maintained section data bases to track report correspondence and provide information to the State Job Coordinating Council. 1989-1990 Texas Department of Commerce - Automated Data Processing Specialist - Designed data bases and customized applications to track JTPA contracts, EEO complaints, Private Industry Council appointments and division administrative correspondence. Coordinated with division end users to customize screen, disk file and hardcopy reports and provided one-on-one training in the operation of each data base to enter data and produce reports. 1985-1987 Texas Department of Community Affairs - Word Processing Center Supervisor - in charge of production, production documentation, designed and maintained job order and production documentation systems. Supervised up to 3 operators, wrote performance appraisals and performed training on IBM Displaywriter System. Designed data bases in IBM Reportpack 6. 1980-1983 Advanced Electronics Annex of Service Schools Command, San Diego Ca. - U.S. Navy Staff Instructor (Radioman) - Qualified as Classroom Instructor of three different small computer/ telecommunications system configurations and classroom trained more than five hundred Navy Personnel in the operation of one or more of these systems. Authored and co-authored course curriculums, student guides, instructor guides, tests and administrative reports. EDUCATION * Graduate (w/honors) of Durham's Nixon-Clay Computer Electronics School (1987) in Austin, Texas * Graduate (w/honors) of Durham's Nixon-Clay Computer Programming School (1985) in Austin, Texas * one year at the University of Texas at Austin, Texas; EE major (1969) * Graduate of William B. Travis High School, Austin, Texas (1967) * Numerous Technical Schools with emphasis on electronics repair and telecommunications technology in the U.S. Navy * Novell training received in LAN Administration and Advanced Administration at Infotech in Austin, Texas (1995)